All articles by Allan Ross
Allan Ross
Competing through service
Delivering to customers what businesses say they will is key in order to differentiate themselves, says Allan Ross of broker First Independent Finance. When times are hard, most businesses search for the Holy Grail: that one thing which gives a competitive edge and helps the enterprise prosper.
Senior bankers need to get real
The ongoing enquiry by John Vickers into the banking industry has already suggested a need to break up the banks; touched on the perfect storm they almost found themselves in; raised the issues of better controls; and made it clear that banks should be allowed to go bust.