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NETSOL Technologies

Software and IT Services for Finance and Leasing Businesses

40 Gracechurch Street
United Kingdom

NETSOL Technologies (NASDAQ: NTWK) is a worldwide provider of IT solutions, serving the auto finance and leasing industry worldwide. With local support and delivery centres in eight cities around the world, our team of more than 1,300 experts ensures that our clients benefit from the deep industry insight we have developed over the course of four decades.

Having rapidly expanded to several locations across the globe and providing superior technology solutions to the biggest names in the leasing and finance industry, NETSOL has an ethos of excellence and innovation through constantly devoting time and resources to a well-rounded team of skilled and experienced professionals.

NFS Ascent

NETSOL’s flagship product, NFS Ascent is a comprehensive solution that caters to the auto finance and leasing industry. NFS Ascent possesses incomparable computing power with three dynamic and programmable work engines for managing the most complex of leasing/financing cycles; from quotation origination through to the completion of the contract, at any level of complexity.

It encompasses all these capabilities in a single platform with one database. Ascent allows Business Rules, Workflow Management and Work queues to be configured with Straight Through Processing (STP). NFS Ascent future-proofs and simplifies your system strategy for your entire business.

We pride ourselves in being one of the first software providers with more than seven years of experience in digital apps and tools. Our NFS Digital apps are based on mobile-first experience with dashboards that allow oversight and gamification of mundane tasks

Mobility business models

NETSOL also supports a variety of mobility business models through its innovative Otoz platform. Otoz is fully integrated with NFS Ascent and NFS Digital to leverage the latest technologies such as Digital Transformation, Artificial Intelligence, Blockchain and Mobility Services.

High-performance solutions for asset finance applications

NETSOL strives to provide high-quality products and services to the auto finance and leasing industry. It guarantees to exceed the expectations of its customers with the help of its dedicated and forward-thinking workforce.

Disruptive Technology and New Transport Models

Today’s drivers are taking their hands off the steering wheel and moving into the passenger seat, as the automotive market undergoes its biggest revolution in decades. Technological and social transformation is driving a move towards a transport model built around a range of mobility services rather than an individual’s own car. The future of the automotive industry is no longer based around a personally-owned car with a single driver. Instead we are seeing the rapid growth of a digital mobility ecosystem, integrating a set of mobility options, and giving the consumer the choice of a whole range of customised services depending on need. Please download this free white paper to read more.

Building the Digital Automotive Ecosystem

OTOZ is a turnkey platform built to power on-demand car-sharing and cars-by-subscription. It is used by the world’s largest automotive companies to help them develop and test new mobility services cost-effectively. OTOZ manages mobility services seamlessly alongside traditional finance products for the world’s largest manufacturer captives, and it powers car-sharing for the world’s most successful FinTech car-sharing specialists. To read more, please download this free white paper.

NETSOL Provides Update on OTOZ Mobility Innovation Lab and Partnership with Leading Car- Sharing Company Drivemate

NETSOL Technologies, a global business services and enterprise application solutions provider, has provided an update on the efforts within its on-demand mobility platform OTOZ, as well as its ongoing strategic partnership with Drivemate, the leading carsharing, peer-to-peer car rental service in Thailand. As previously announced in March of this year, the OTOZ Innovation Lab team has been focused on strengthening the current Drivemate platform with a specific emphasis on efficiency, security and scalability. As the first in a number of planned rollouts, OTOZ is announcing the creation of an artificial intelligence-powered 'chatbot' that is intended to cater to renters and car owners, which will be integrated into the current Drivemate chat application LINE. Historically, Drivemate has utilized a high number of customer service representatives (CSRs) to respond to different types of incoming queries such as booking, checking vehicle availability, and pricing. Through internal research and data, it was discovered that Drivemate renters would rather speak with a CSR than communicate via the Drivemate application. Additionally, Drivemate owners would frequently reach out to Drivemate directly to change their car availability dates among other requests. Both group preferences collectively contributed to a high volume of requests for CSRs to handle, leading to high response times on LINE, as well as other unintended issues, which collectively impacted customer experience. The OTOZ AI-powered chatbot was created to address all these issues. The chatbot is multilingual and takes a hybrid approach, meaning it responds to natural language, as well as card-based inputs where a user is given buttons in the form of cards and quick replies to communicate with the bot rather than typing full messages. The chatbot currently offers the following features: • Ability to search for cars based on renter preferences such as location, price and brand • Reservations • Sign-up for new customers using two-factor authentication • Responding to renter and owner frequently asked questions any time of day • Image recognition to detect driver’s license and other identification cards for booking • Persistent, always-available menu for renters to monitor trips, profile information and speak with a CSR • Internal chatbot management portal, which has an analytics dashboard to monitor performance of the chatbot’s conversation rate, daily active users (DAUs), etc. The chatbot also supports hand off to human support in order to ensure a user's query is successfully addressed if the chatbot fails to do so. Within this function is also a messaging portal for a CSR to be able to communicate directly with the user. In the future, the chatbot will be updated with additional features, including: • Ability to update car availability dates for owners • Update rental prices and car photos on behalf of owners • Broadcast messages • Conduct customer surveys and suggest relevant promotions for enhanced customer service • Integrations with other services such as Facebook, WeChat The OTOZ AI-powered chatbot for Drivemate is currently available through LINE Messenger and will soon be available on the Drivemate website and across Android and iOS platforms. “On-demand mobility is the fastest growing segment in the global auto ecosystem,” said President, Head of Sales and OTOZ CEO Naeem Ghauri. “OTOZ is positioning itself right in the center of this paradigm shift with a cutting-edge platform that will enable all vested stakeholders within the mobility ecosystem to offer innovative solutions to their clients.” Going forward, the OTOZ platform will be built on other strong partnership models in addition to its current collaboration with Drivemate. It is NETSOL’s intention to offer OTOZ as a white-labeled product, which will be licensed to original equipment manufacturers (OEMs), automotive captives and fleet owners in the creation of smart assets for the on-demand mobility needs of corporations as well as small to medium enterprise (SMEs) and private customers.

17 December 2020

NETSOL Ascent Europe

40 Gracechurch Street London EC3V 0BT United Kingdom

NETSOL Technologies

Calabasas CA 91302 United States of America

NETSOL Technologies

Sydney, NSW, 2000, Australia. Beijing 100022, PR China Shanghai 200021, P.R.China Bangkok, 10330, Thailand Jakarta Selatan 12190, Indonesia Lahore, Pakistan

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