Locations: Stoke Poges, United Kingdom Job Family: Customer Services
The Operations Support Team play a critical role in supporting all front office functions within the Operations Department. The team provides a dedicated support service both to our end-user customers and all internal stakeholders, managing specific operational and operational finance processes including but not limited to; cash allocation, banking, management of company suspense accounts, settlements and refunds.
The team is one that is growing in remit and looks to provide support to the customer-facing areas within SFS, acting as an all-encompassing back office function for key operational activities.
A key part of the operations department, the team assists with identifying areas of improvement and the implementation of necessary changes. Contribution to the Operation divisions Key Performance Indicators is essential.
• Effectively manage the cash allocation of customer payments, and movement of monies in accordance with guidelines and processes • To take ownership of both general, and, agreement suspense balances, ensuring that monies are allocated / refunded / processed in a timely manner in line with clear KPIs • Maximise upon revenue opportunities for SFS through correct and accurate identification monies paid to and held by the business • To support Service Delivery and Business-Processing by actioning all back-office functions including settlement requests, restructures of agreements, intercompany money transfers, banking, novations, and resolving all query payments ensuring compliance with all associated controls and processes • Manage the Operations Support email inbox ensuring all queries are turned around within the given SLA timings • Attend operations department meetings • Promote and support internal and external incentives • Support the SOX/Compliance controls within the department • Support the head of operations where appropriate with process improvement projects e.g. document scanning, process efficiencies, etc • Ensure high levels of communication with key customers both internally and externally • Maintain relationships with all stakeholders • See beyond the departments boundaries via keeping up to date with all forms of communication within SFS
The Operations Support Executive (You)
Success will stem from your excellent ability to provide consistent quality delivery, high attention to detail and thirst to learn and develop, not only within the Operations Team but within the business as a whole. Being a team player is also key to this role:
• GCSE Maths and English Grade C or above, preferred • IT literate, excellent communication skills (written and verbal), organisation, time management and interpersonal skills and detailed accuracy are essential • Display excellent communication skills in call handling, creates opportunities to exceed customer expectations, deepens rapport by maintaining close business relationships • Ability to follow all protocols and behavioural guidelines • Have basic leasing knowledge including data protection and regulatory, desirable but not essential
Processes can be taught and learned. It is the approach, the willingness to adapt to change, the ability to think creatively around problem-solving and an overall desire to be seen as a first-class role model within the business that is key for the successful applicant.
We’re Siemens. A collection of over 348,000 great minds who are all making the future and you could be one of them. We have offices across the UK, full of talented individual’s helping us to challenge the today and work towards a brighter tomorrow.
Want to join us and be a Future Maker?
We’re excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.
What else do I need to know?
The benefits package for this role includes not only a generous base salary, but an annual bonus. We know that not everyone’s lifestyle is the same, so we operate a flexible benefits scheme where you can tailor your benefits package to suit you.
If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.
Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.
#LI-VH1 Job ID: 60020 Organisation: Financial Services Experience Level: Professional Job Type: Full-time