White Clarke Group, a global provider of financial technology for the automotive, consumer and equipment finance sectors, announced a partnership today with automated SMS software company Solutions by Text (SBT), the companies said in a statement.
The tie-up looks to improve communication between lenders, dealerships and customers and coordinates White Clarke Group’s existing loan origination software with SBT’s automated outbound messaging services to allow lenders to send SMS notifications on the progress of ongoing applications.
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In addition to the configuration of automated outbound text notifications between parties, SBT offers customer identity authentication to validate customer phone numbers and an opt-in data capture function to ensure compliance in the US with the Telephone Consumer Protection Act, the statement said.
The service also offers White Clarke Group customers a convenient method of uploading and retrieving document image submissions and the ability to provide instant feedback from underwriting or funding teams on the approval status of loan applications.
“Our recent partnership with Solutions by Text opens up new avenues for fuss-free communication with customers,” said Jonathan Dodds, chief executive at White Clarke Group.
“Customisable and flexible integration with existing systems means that White Clarke Group can offer an additional customer-focused service compatible with CALMS loan origination software – providing maximum utility with minimum hassle.”
Danny Cantrell, chief executive and founder at Solutions by Text, said: “It’s a foregone conclusion that with a 98% read rate in three minutes or less, texting customers is, effective, efficient, and helps create lasting relationships. Combining this capability with an exceptional loan origination software is a home run.”
SBT is a division of Marketing Response Solutions, LLC, a privately-held corporation whose primary focus is delivering critical information in an SMS format worldwide.
