LeasePlan UK has appointed Lisa McGowan to the position of customer services director, effective immediately.   

McGowan brings a range of commercial experiences to the role, previously working as commercial excellence director at LeasePlan UK.   

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In this role she created the commercial excellence function and managed its specialist teams which covers areas such as commercial vehicles, mobility services and employee rewards.   

McGowan will aim to strengthen and develop LeasePlan’s customer services operations team.   

McGowan said of her appointment: “I am delighted to be moving into such an exciting role at LeasePlan UK, whose strong values, innovative culture and customer-focused approach put it at the leading edge of the automotive industry’s transformation towards a cleaner, more sustainable future. I look forward to taking on this new challenge, and contributing my knowledge and experience to build its reputation as one of the world’s leading car-as-a-service companies.”  

Alfonso Martinez, managing director of LeasePlan UK said: “On behalf of everyone at LeasePlan, we’d like to welcome Lisa into her new role and thank her for her continued hard work and dedication to the company.  

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“Lisa has demonstrated exceptional leadership skills and commitment to the growth of the company over the past seven years. Her wide-ranging commercial experience will be instrumental in ensuring the continued development of our customer services operations team, as we look to leverage our own talent to strengthen and expand upon our customer value proposition in 2020 and beyond,” he concluded.