Fleet Friday the weekly round up of fleet news from around Europe: This week featuring Burnt Tree’s website, Mercedes Benz dealing direct with customers and some significant appointments at Chevin.Jonathan Minter and Mike Cobb report
Burnt tree update Refrigerental site and support Giants show
Burnt Tree the commercial vehicle rental specialist has introduced a new feature to their Refrigerental website to make it easier for customers to find the right vehicle for them.
The "tell us your business" feature is aimed at providing an easy to follow guide that will focus on the areas that the customer works in and lead them to the right vehicle for their needs.
In addition Burnt Tree has added technical information, videos and an FAQ section to the website all in an attempt to help the customer run their vehicles.
In other news, Burnt Tree provided three support vehicles from their Burnt Tree Refrigerental fleet to the recent Liverpool Council led commemoration of World War 1 in which three giant marionettes walked through the streets of Liverpool.
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Mercedes opens fleet hub
Mercedes-Benz has opened a Fleet Customer Hub in its Milton Keynes UK headquarters.
The hub marks the first time Mercedes’ fleet operations has been brought in house, and customers are advised to contact the hub for all fleet related queries.
Sally Dennis, Head of Fleet, Mercedes-Benz UK said: "It’s the next step in developing the way we work with our customers’ needs and expectations whilst also demonstrating our dedication to the Fleet industry."
2013 saw Mercedes fleet sales grow 20% to 50,573 new cars.
Chevin adds to team and sees shift in customer activity
Chevin Fleet Solutions, the fleet software provider, have made five additions to their team.
Gareth Millinship will join the company in the role of business development manager. Brendan Adams will join in the role of global marketing executive with the remit of directing the marketing strategy across the company’s global presences.
Oliver Reeves will join as a tester, running quality assurance tests on the company’s FleetWave sites.
Abbas Lai and Scott Earley will both join as software support technician level 1s, covering both the FleetWave and RoadBase products.
Separately Chevin also noted that their teams have seen more evidence of a shift in thinking in their customer base away from a "recessionary mindset" and towards an "investment mode."
This mind set is prompting companies to use the company car once more as a retention and attraction tool and expand their fleets accordingly. An assessment backed up by the rise in company cars as reported by the society of motor manufacturers and traders this month
Lex Autolease wins Iron Mountain contract
Lex Autolease is to continue as information management company Iron Mountain’s sole supplier of vehicles and fleet management services, following a competitive tender.
As a result Lex will be responsible for Iron Mountains current fleet of 235 LCVs, and provide an additional 71 vehicles by the end of the year.
Linda Rivett, regional director for Scotland at Lex Autolease, said: "Through our 16 year relationship with Iron Mountain, we fully appreciate the importance of a running dependable fleet when transporting confidential information.
New customer service charter for Volkswagen Commercial Vehicles
Volkswagen Commercial Vehicles has launched a ten point customer service charter to boost service levels across its Van Centre network.
Points on the plan included providing a quote before work starts, cost estimates of any additional work required, a guaranteed appointment within five working days and always washing vehicles after a service.
Kevin Rendell, head of Parts and Service at Volkswagen Commercial Vehicles, said: ‘Businesses rely on their vans and we want to make sure that our customers have peace of mind that their vehicle will continue to perform at its maximum without great amounts of disruption, additional unforeseen costs and without any broken promises. In short, we want our customers to feel like they’re always a valued business partner.’
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