SME financier, Bibby Financial Services (BFS) has appointed James Cooper as chief technology officer to implement its technology agenda as part of its new BFS 4.0 strategy, the company said in a statement. 

Cooper first joined BFS in 2014 and has previously held technology roles at Mothercare and financial advisory group, Rothschild, and most recently was chief information officer at BFS.

Cooper (pictured here) said: 

“Across the world, we have experienced and engaged teams providing excellent service to our customers. Technology will be key in augmenting this passion for service excellence and underpin our strategic ambition. This is an exciting time for BFS, and I look forward to working with people from across the business, external partners and customers to evolve our technology ecosystem.”

In addition to the CTO appointment, Nicola Allard has been appointed as Head of IT and will assume responsibility for the day-to-day delivery of technology to customers and colleagues.

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Before joining BFS in 2013, Nicola spent 20 years with KPMG in IT leadership roles. 

Allard said: 

“We’re committed to continually enhancing the way in which we can service our people and customers through the provision of technology so I’m delighted to be able to support and enable our teams across the world.”

Richard Olver, Chief Operations Officer of BFS said: 

“Our strategy focuses on becoming a leading international provider of working capital solutions with multi-channel delivery and operational platform, so our technology roadmap and delivery is critical to our success.

“I’m delighted to announce James and Nicola’s appointments. I’m confident with them both in post, we will continue to build on the excellent service we’re known for by enhancing the customer experience via technology. In addition, the team is critical to supporting our ambitious growth plans through the provision of systems to support new product development and strategic partnerships.”

BFS operates in nine countries throughout Europe and Asia.

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