The global banking & payments industry experienced a 53% drop in company filings mentions of personalization in Q2 2023 compared with the previous quarter, with the highest share accounted for by Amundi with 9% year-on-year decrease, according to GlobalData’s analysis of over 382 banking & payments company filings. GlobalData’s Personalization in Banking – Thematic Research report identifies key themes, priority application areas and technology leading financial service providers associated with personalization in banking theme. Buy the report here.

Notably, personalization was one of the most frequently referenced themes in Q2 2023, ranking highest in terms of mentions, ahead of industrial automation and sports betting, according to GlobalData.

Of the top leading companies in the banking & payments industry, Amundi had the greatest increase in references for personalization in Q2 2023, compared with the previous quarter. GlobalData identified 21 personalization-related sentences in the company's filings - 1% of all sentences - and an increase of 100% in Q2 2023 compared with Q2 2022. Grupo Financiero Banorte’s mentions of personalization rose by 1900% to 20 and Partners Group’s by 100% to 20 and Bank of Ireland Group’s by 100% to 18 and Mastercard’s by 1700% to 18.

GlobalData’s Company Filings Analytics also applies sentiment weight to reference sentences, based on whether the sentences are positive, negative, or neutral. Starting at 100 in 2020, an index over 100 is more positive. The overall index for personalization in Q2 2023 was 108.

For further understanding of GlobalData's Personalization in Banking – Thematic Research buy the report here.

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData’s Company Filings Analytics uses machine learning to uncover key insights and track sentiment across millions of regulatory filings and other corporate disclosures for thousands of companies across the world’s largest industries.