Lloyds TSB Asset Finance has invested in a
brand new communications system for 2009, which will involve more
than 4,800 points of contact.
brand new communications system for 2009, which will involve more
than 4,800 points of contact.
The three year contract, which has been awarded
to industry mainstay Cable&Wireless, will involve the
consolidation of 1,300 call centre operators and 3,500 back office
telephones around the UK onto an infrastructure based on
Cable&Wireless’ MSP network.
to industry mainstay Cable&Wireless, will involve the
consolidation of 1,300 call centre operators and 3,500 back office
telephones around the UK onto an infrastructure based on
Cable&Wireless’ MSP network.
For Lloyds TSB Asset Finance, the system is
intended to reduce call queues and improve customer response rates.
During periods of heavy use, the system will calculate how many
operators are needed to handle call volumes using a resource
planning tool.
intended to reduce call queues and improve customer response rates.
During periods of heavy use, the system will calculate how many
operators are needed to handle call volumes using a resource
planning tool.
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