Collections Officer

We are looking to recruit a collections specialist to join a team in Chester This role is office hours Monday to Friday

  • Collection of the company’s arrears cases
  • Principal collections resource for White Oak UK, dealing with both internally and externally generated requests
  • Corresponding by phone, email and letter to external customers and stakeholders
  • Providing support to the Head of Collections as and when required
  • Contacting clients regarding outstanding payments for services through immediate payment or by setting up payment plans
  • Collecting customer payments in accordance with payment schedules
  • Provide collections assistance to our funding partners and be a point of contact for them
  • Always deliver a consistent and professional level of service
  • Achieve set revenue targets and call quality objectives.
  • Handle each call promptly and in the correct manner, updating records accordingly
  • Input customer-related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
  • Follow Company policies and procedures at all times, ensuring that legislative requirements are met

Key skills

  • Collections experience in lending Consumer, motor or asset
  • Excellent communication skills in all forms; confident telephone manner and excellent customer service skills
  • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties
  • Ability to identify potential high-risk cases
  • knowledge and experience of working in a collection’s role
  • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
  • Experience of working in a fast-moving environment and ability to work under pressure
  • Have the ability to relate to people from a variety of different backgrounds
  • Be persuasive, persistent and self-motivated.
  • Show empathy, assertiveness, tact and resilience

Call Vicky Maynard to discuss 01279713900.