Name: Orazio Totaro
Current job: Head of business strategy and customer/channel satisfaction at UniCredit Leasing, with responsibility for strategic projects, research and benchmarking, customer relationships and customer satisfaction
What was your first ever job? An auditor.
Where is the best place to go if you want to find out what’s really going on in the office? I try to talk with or, better, to listen to my colleagues. It is the best way to understand what is really going.
What’s your favourite restaurant? I love Italian food, so I like to try food from every region of my country.
What do you do at weekends? In the past 12 months, I have been spending all of my weekends with my family, enjoying my first son. He is one. I love travel, swimming and football.
Who is your mentor or role model? No-one. I am ambitious and I like to combine talent and determination, and creative thinking and strong execution.
What’s one of the best things about your job? I love my job. It gives me the opportunity to interact with lots of different people: my colleagues at UniCredit Leasing and within the UniCredit Group; and then of course customers, consultants, and people from the same industry. My job allows me to think out of predefined schemes, to propose to my boss new and innovative ideas and to contribute to the growth and success of my company. For sure, it is not a routine job, tomorrow is simply unpredictable.
If you weren’t in your current job, what would you have been? I would have liked to be a football player. This was my dream when I was young. But in reality if I wasn’t in my current job, probably I’d be a consultant.
What’s your biggest career mistake? I haven’t made any mistakes. I really think that everybody can and should learn from their mistakes, so if I did make some mistakes I would not regret it.
What cars do you drive? A black Mercedes C.
What book are you currently reading? I don’t have time to read.